Policies & Procedures
We look forward to building a long-term
relationship with you as a client
and friend in helping you develop wellness!
At TEMPLE Wellness Studio, we are client friendly and will do everything possible to ensure that you get the full value of your training dollars. You will never be pressured by the hard sell or feel cheated by overly strict policies. To ensure fairness to all, however, we have introduced the following policies.
New Client Procedure: Before training, all clients and guests must fill out the Client Information and Liability Release form and Client Personal Evaluation form. Ideally, try to make your appointment where you can come at least two hours after eating. Additionally, do not undertake any other type of exercise at least two hours before your appointment. We will assess your health condition using a Full Body Sensor Body Composition Monitor and Scale.
Start Time: All sessions and classes start on time. The ROM workouts start on the quarter hour and Pilates, Sauna & Massage starts on the hour. A ROM workout should be completed within 15 minutes and Pilates & Massage are 50-minute sessions. The Sauna has extra time before and after the actual time in the sauna.
Pilates: Respect other clients and be on time. Your appointment is for a one hour time period with the session taking 50 minutes. This allows five minutes before and after to switch clients. It is best not to eat immediately before your session, and remember to leave your worries outside, just relax and enjoy your workout.
ROM: 4-Minute Cross Trainer: Respect other clients and be on time. Your appointment is for a 15 minute time period. Be on time and be prompt in completing your two workout sessions within the allotted 15 minutes. Prepare yourself to do the best you can in the short periods of time. It is only 4-minutes, 4 long minutes. Try not to speak while working out. The concentration of breathing will help intensify your workout.
Therapeutic Massage: The massages are performed in the
privacy of the room that houses the Infrared Sauna. The first time you will go through an evaluation and review of posture imbalances. This will guide us in where to put some emphasis. You will at all times be covered with a top sheet,
the least clothing remaining on the better for the massage. Privacy is of upmost importance.
Bowen Therapy: Bowen Therapy is bodywork system that stimulates the healing process by activation of the body’s natural ability to heal itself. It is not considered as massage, acupressure or chiropractic. There is no manipulation, adjustment or force used. It can be done through the clothing; but it works best if the bra is removed. The first appointment will start with an evaluation and review of posture imbalances. There are times when the practitioner leaves the room for a couple of minutes; this allows the body to receive the powerful moves that send neurological impulses to the brain resulting in immediate responses of muscle relaxation & pain reduction. The ideal situation is to give Bowen Therapy a try for three sessions, once a week, without having any other kind of bodywork in between.
Infrared Sauna: Your session is scheduled on the hour for a 30-minute session. This allows for a 15 minute set up during which you get undressed and situated in the sauna. Studio personnel will show you how to get set up, select music, provide towels for you and show you what to do following your session. After the session you have another 15 minutes to wipe off as well as you can, dress, drink water and depart. It is recommended to drink at least 8-oz of water before and after your sauna session. Water is provided, but is not permitted in the sauna, if spilt it will ruin the heating elements. Listen to your body; be prepared t sweat a lot, but if you feel you are getting over- heated, exit the sauna immediately. Sit in the cool of the room to cool off. If you feel you need immediate attention, ring the bell on the counter.
Cancellation/Rescheduling Policy: To avoid being charged for missed appointments, you must cancel or reschedule 24 hours prior to the start of your session by phone, in person, or email. We will attempt to fill your session reservation regardless of when you cancel, but should you cancel less than 24 hours in advance, and your spot is not filled, you will be charged.
Payment Policy: All Pilates and Pain Management Services
are paid at the time of the appointment or can be purchased
individually or in packages. Cash and checks are accepted.
See our Pates & Packages section for prices of our various
training options. ROM sessions are paid per four-week
package prior to beginning that package. There will be a
$30.00 fee charged for returned checks.
Refund Policy: Please purchase carefully as NO REFUNDS are available for any session or package of sessions purchased at TEMPLE Wellness Studio. Training packages are non-transferable to other clients, except immediate family members.
Food & Beverages: We ask that no food be brought into the studio and use only closed non-breakable drink containers. We provide reverse osmosis water or Oasis bottled water for your convenience and hydration needs.
Cell Phones: For the courtesy and privacy of others we ask that all cell phones be turned off while in the studio.
What to Wear: We recommend comfortable tops and bottoms. For the ROM wear shoes that conform to your feet and have solid soles for comfort on the foot pedals. For Pilates your attire should include comfortable workout clothing, which allows your body to move easily; baggy clothes or loose leg shorts are not suggested. Be cautious about loose fitting leg shorts are not suggested. Loose fitted clothing and jewelry could get caught in the equipment. Shoes and socks are not worn for Pilates training.
Children in the Studio: We love children, but we do not offer child-care services. Please use your careful discretion in bringing children to the studio. Only those children who can be relied upon to be quiet and non-disruptive should be brought. For ROM sessions we love to watch a child while you workout.
Perfume, Scented Lotions & Tobacco Use: Please be aware that other clients might have allergies or sensitivities to heavy perfumes and/or lotions so we request that you refrain from using products with heavy fragrances in our studio or prior to coming to the studio. Smoking is not allowed in or around the studio.
Inclement Weather Policy: Unless otherwise notified, the studio will be open. If weather conditions prevent you from attending your session, please call the studio to cancel your session. If adequate notice is given prior to your session time, your session charge may be waived. We will do everything possible to accommodate you in case of school closings and/or icy conditions.
Update Your Information: Please keep us up to date with changes in address, phone number, email address, and medical conditions.
TEMPLE Wellness Studio is not responsible for loss of, or damage to, personal property.